1. Introductory Provisions
1.1 These terms and conditions (hereinafter referred to as the “Terms”) govern the booking of outdoor courses, registration for a via ferrata visit, sale of electronic gift vouchers and sale of digital products via the website skab.cz (hereinafter referred to as the “Website”), operated by Ing. Roman Kašpárek, IČ 684 47 795, Klicperova 446/6, Liberec (hereinafter referred to as the “Operator”).
1.2 The Buyer is understood to be a natural or legal person who books an outdoor course, registers for a via ferrata visit, purchases an electronic gift voucher or purchases a Digital Product (hereinafter referred to as the “Buyer”).
1.3 The Terms are divided into four sections according to the type of service/goods:

• Section A: Booking outdoor courses

• Section B: Registering for a via ferrata visit

• Section C: Purchasing electronic gift vouchers

• Section D: Purchasing digital products

1.4 Unless otherwise stated in a specific section, the general provisions of these Terms apply to all services/goods.

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Section A: Outdoor Course Reservations
A1. Introduction
A1.1 This section governs the reservation of outdoor courses (hereinafter referred to as the “Course”), which is a service consisting in the provision of an educational or experiential activity in the field of outdoor skills, which takes place on a specific date and at a location specified on the Website.
A2. Course Reservations
A2.1 The Course can be booked electronically via the Website by completing the order form and paying the price of the Course (hereinafter referred to as the “Price”).
A2.2 The price of the Course is specified on the Website and is final, including all taxes and fees.
A2.3 Payment of the Price is possible online using the payment methods available on the Website. After the payment is credited to the Operator’s account, the Buyer will receive a confirmation of the reservation to the e-mail address specified in the order, containing details about the Course (date, location, instructions).
A2.4 By completing the reservation and paying the Price, the Buyer confirms that he has read these Terms and Conditions and agrees to them.
A3. Conditions for providing the Course
A3.1 The Course will take place on the date and place stated on the Website, unless the Operator is forced to cancel or change the date for reasons on its side (see point A5).
A3.2 The Buyer is obliged to prove his/her identity at the Course location with a confirmation of the reservation (e.g. a unique code or name).
A3.3 The Operator reserves the right to deny participation in the Course to the Buyer (or persons participating in the Course with him/her) who violates the instructions of the Operator (or another Course instructor) or the rules of conduct on the Course, without the right to a refund of the Price.
A3.4 The Buyer (or persons participating in the Course with him/her) participates in the Course at his/her own risk. The Buyer acknowledges that outdoor activities, including climbing courses, may be associated with risks to health or property.
A3.5 Course participants are obliged to follow the instructions of the instructors leading the Course. Neither the Operator nor its instructors are liable for damage to health or property resulting from failure to comply with these instructions.
A4. Withdrawal from the contract and non-returnability
A4.1 Since the Course represents a service related to leisure activities provided on a specified date, it is not subject to the right to withdraw from the contract within 14 days without giving a reason pursuant to Section 1829 of the Civil Code, in accordance with Section 1837 letter j) of the Civil Code. The Buyer expressly agrees to this when booking the Course.
A4.2 If the climbing course is cancelled by the Buyer, the Price will be refunded less a cancellation fee of:

• CZK 500 for cancellations 14 or more days before the start of the course;

• 50% of the course price if cancelled on the 13th day up to 24 hours before the start of the course;

• 100% of the course price if cancelled less than 24 hours before the start of the course or during the course.

A4.3 If the Operator does not provide a confirmation of the reservation for reasons on its part (e.g. a technical error), the Buyer has the right to a refund of the Price. The refund request must be made in writing to the e-mail ahoj@skab.cz within 14 days of the reservation date.
A5. Cancellation or change of the Course by the Operator
A5.1 The Operator reserves the right to cancel or change the date of the Course due to adverse weather conditions (e.g. wet, rain, storm) or other unforeseen circumstances (e.g. security risks).
A5.2 In the event of cancellation of the Course by the Operator, the Buyer will be offered an alternative date. If the Buyer does not use the alternative date, he is entitled to a refund of the Price. In the event of a change of date, the Buyer will be informed by e-mail no later than 48 hours before the original date; if the new date does not suit the Buyer, he is entitled to a refund of the Price.
A5.3 A request for a refund of the Price must be submitted in writing to the e-mail ahoj@skab.cz within 14 days of notification of the change or cancellation.
A6. Complaints
A6.1 A complaint is possible if the Buyer has not received a confirmation of the reservation, even though he has paid the Price, or if the confirmation contains a technical error (e.g. incorrect date). A complaint can also be submitted in the event of non-compliance with the contract by the Operator, for example if the Course does not take place in accordance with the description on the Website or is not provided at all, with the exception of the cases specified in point A5.1 (e.g. cancellation due to weather conditions).
A6.2 A complaint must be submitted in writing to the e-mail ahoj@skab.cz within 14 days of the date of the reservation. The operator will handle the complaint within 30 days of its receipt.
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Section B: Registration for a via ferrata visit

B1. Introduction
B1.1 This section regulates the registration for a visit to the via ferrata Bezděčín (hereinafter referred to as the “Ferrata”) on a specific day, which is a service providing entry to the Ferrata under the conditions specified on the Website.
B2. Registration and payment
B2.1 Registration for a visit to the Ferrata is possible only electronically via the Website by completing the registration form and paying the registration fee (hereinafter referred to as the “Fee”).
B2.2 The amount of the Fee is stated on the Website and is final, including all taxes and fees.
B2.3 Payment of the Fee is possible online using the payment methods available on the Website. After the payment is credited to the Operator’s account, the Buyer will receive a confirmation of registration to the e-mail address specified in the registration form, containing a unique ticket code.
B2.4 By completing the registration and paying the Fee, the Buyer confirms that he has read these Terms and Conditions and the Via Ferrata Visiting Rules, agrees with them and undertakes to comply with them.
B3. Non-refundable registration fee
B3.1 The Fee is non-refundable. The Buyer is not entitled to a refund of the Fee even if he does not attend the Via Ferrata visit on the designated day, for any reason on the Buyer's part (e.g. illness, change of plans).
B3.2 The Buyer acknowledges that the Via Ferrata is an outdoor location and the visit is dependent on weather conditions. In the event of adverse weather conditions (e.g. wet, rain, storms, extreme temperatures) that make it impossible to carry out the visit, the Operator is not obliged to provide the visit or refund the Fee. The Buyer knowingly accepts this risk upon registration.
B4. Withdrawal from the contract
B4.1 Since registration represents a contract for the use of the service at a specified time (entry to the Ferrata on a specific day), it is not subject to the right to withdraw from the contract within 14 days without giving a reason pursuant to Section 1829 of the Civil Code, in accordance with Section 1837 letter j) of the Civil Code. The Buyer expressly agrees to this upon registration.
B4.2 If the Operator does not provide confirmation of registration for reasons on its part (e.g. technical error), the Buyer has the right to a refund of the Fee. The refund request must be submitted in writing to the e-mail ahoj@skab.cz within 14 days from the date of registration.
B5. Rights and obligations of the Buyer
B5.1 The Buyer is obliged to prove his/her presence at the Ferrata by confirming the registration (with a unique ticket code) on the day of the visit.
B5.2 The ticket is non-transferable and is valid only for the specific day specified in the registration confirmation.
B5.3 The Buyer is obliged to comply with the Operator's instructions and the rules of conduct on the Ferrata. In case of violation, the Buyer may be denied entry without the right to a refund of the Fee.
B6. Complaints
B6.1 A complaint is possible if the Buyer has not received a registration confirmation, even though the Fee has been paid, or if the registration contains a technical error (e.g. an inoperative ticket code). A complaint can also be made in the event of the Operator's failure to comply with the contract, for example if the visit does not take place due to the unsatisfactory technical condition of the Ferrata, with the exception of the cases specified in point B3.2.
B6.2 A complaint must be made in writing to the e-mail ahoj@skab.cz within 14 days from the date of registration. The Operator will handle the complaint within 30 days of its receipt.
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Section C: Purchase of electronic gift vouchers

C1. Introduction
C1.1 This section regulates the sale of electronic gift vouchers (hereinafter referred to as the “Voucher”), which is an electronic document of payment of a certain amount, which entitles its holder to purchase services offered on the Website.
C2. Purchase of a Voucher
C2.1 A Voucher can be purchased via the Website by completing an order form and paying the purchase price.
C2.2 The purchase price of the Voucher is stated on the Website and is final, including all taxes and fees.
C2.3 Payment for the Voucher is possible using online payment methods available on the Website. After the payment is credited to the Operator’s account, the Voucher will be sent to the Buyer to the e-mail address specified in the order in the form of a unique code.
C2.4 By completing the purchase and paying the purchase price, the Buyer confirms that he has read and agrees to these Terms and Conditions.
C3. Validity and use of the Voucher
C3.1 The Voucher is valid for 1 year from the date of its purchase (hereinafter referred to as the “Validity”). The date of purchase is stated in the e-mail with the Voucher. After the expiration of the Validity, the Voucher expires and cannot be used any further.
C3.2 The Voucher can only be used to purchase services offered on the Website. It cannot be exchanged for cash or for another Voucher.
C3.3 The Voucher is transferable – the Buyer can pass it on to another person who will become its Holder. The Operator is not responsible for the loss or misuse of the Voucher by the Holder.
C3.4 When redeeming the Voucher on the Website, the Holder will enter the unique Voucher code in the appropriate field in the shopping cart. The value of the Voucher will be deducted from the total price of the services. If the value of the Voucher does not cover the entire price, the Holder will pay the remaining amount using the available payment methods. If the value of the Voucher is higher than the price of the services, the remaining amount remains available in the Voucher for further purchases on the Website until the Voucher expires.
C4. Withdrawal from the contract and non-returnability
C4.1 The Voucher is a digital content product that is delivered in electronic form and is not stored on a physical medium. The Buyer expressly agrees to its provision before the expiration of the withdrawal period, and therefore the right to withdraw from the contract within 14 days without giving a reason pursuant to Section 1829 of the Civil Code cannot be exercised in relation to it, in accordance with Section 1837 letter l) of the Civil Code.
C4.2 The Buyer expressly agrees that the Voucher is non-refundable and no refund of the purchase price can be requested for it, except in the cases specified in point C4.3.
C4.3 If the Operator does not send the Voucher to the Buyer for reasons attributable to the Operator (e.g. a technical error), the Buyer has the right to a refund of the purchase price. A refund request must be submitted in writing to the e-mail address ahoj@skab.cz within 14 days of the date of purchase.
C5. Complaints
C5.1 A complaint about the Voucher is possible if it has not been delivered to the Buyer, even though the purchase price has been paid, or if it contains a technical error (e.g. a non-functional code). A complaint can also be submitted in the event of non-compliance with the contract by the Operator, for example if the Voucher cannot be redeemed on the Website for reasons attributable to the Operator during its validity.
C5.2 A complaint must be submitted in writing to the e-mail address ahoj@skab.cz no later than 14 days after delivery of the Voucher or detection of a defect. The Operator will handle the complaint within 30 days of its receipt.
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Section D: Purchase of digital products

D1. Introduction
D1.1 This section governs the sale of digital products (hereinafter referred to as the “Digital Product”), which is content delivered in electronic form, such as e-books, video courses, digital instructions or plans, which are available for download or accessible via the Website.
D2. Purchase of a Digital Product
D2.1 A Digital Product can be purchased via the Website by completing an order form and paying the purchase price (hereinafter referred to as the “Price”).
D2.2 The price of the Digital Product is stated on the Website and is final, including all taxes and fees.
D2.3 Payment of the Price is possible online using the payment methods available on the Website. After the payment is credited to the Operator’s account, the Buyer will receive a link to download the Digital Product or access data (e.g. login and password) to access the content on the Website at the e-mail address specified in the order.
D2.4 By completing the purchase and paying the Price, the Buyer confirms that he has read and agrees to these Terms and Conditions.
D3. Delivery and use of the Digital Product
D3.1 The Digital Product is delivered immediately after the payment is credited to the Operator's account, unless a different delivery time is specified on the Website (e.g. pre-sale).
D3.2 The Buyer is entitled to use the Digital Product only for personal use and may not disseminate, copy, distribute or otherwise make it available to third parties without the Operator's consent. Violation of this provision may lead to legal consequences under Act No. 121/2000 Coll., on copyright.
D3.3 Access to the Digital Product (e.g. a video course) may be subject to registration on the Website and is non-transferable - it may only be used by the Buyer whose details were provided during the purchase.
D3.4 The Operator is not responsible for technical problems on the part of the Buyer (e.g. insufficient internet connection, incompatible device) that prevent access to the Digital Product, if the product is properly delivered by the Operator.
D4. Withdrawal from the contract and non-returnability
D4.1 The Digital Product is a good with digital content that is delivered in electronic form and is not stored on a tangible medium. The Buyer expressly agrees to its provision before the expiration of the withdrawal period, and therefore the right to withdraw from the contract within 14 days without giving a reason pursuant to Section 1829 of the Civil Code, in accordance with Section 1837 letter l) of the Civil Code, cannot be exercised.
D4.2 The Buyer expressly agrees that the Digital Product is non-returnable and no refund of the Price can be requested for it, except in the cases specified in point D4.3.
D4.3 If the Operator does not deliver the Digital Product to the Buyer for reasons on the Operator's side (e.g. a technical error preventing delivery or access), the Buyer has the right to a refund of the Price. A refund request must be submitted in writing to the e-mail ahoj@skab.cz within 14 days of the date of purchase.
D5. Complaints
D5.1 A complaint about a Digital Product is possible if it has not been delivered to the Buyer, even though the Price has been paid, or if it contains a technical error (e.g. a broken download link, inaccessible content). A complaint can also be submitted in the event of non-compliance with the contract by the Operator, for example if the Digital Product does not correspond to the description on the Website (e.g. the promised content is missing).
D5.2 A complaint must be submitted in writing to the e-mail ahoj@skab.cz no later than 14 days after delivery of the Digital Product or detection of a defect. The Operator will handle the complaint within 30 days of its receipt.
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General provisions
2. Personal data protection
2.1 The Operator processes the Buyer's personal data (e.g. name, e-mail, payment details) in accordance with the GDPR Regulation and Act No. 110/2019 Coll., on the processing of personal data. Details are provided on the Website on the page: Personal data protection
3. Final provisions
3.1 The Operator reserves the right to change these Terms. The new version will be published on the Website and applies to purchases made after the date of change.
3.2 Relationships not regulated by these Terms are governed by Czech law, in particular the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.).
3.3 These Terms come into effect on 8.5.2025.